Can I downgrade my WebIDQ subscription plan?

Can I downgrade my WebIDQ subscription plan?

If you would like to downgrade your WebIDQ subscription plan, please contact your regional sales representative or reach out to biocrates customer support at support@biocrates.com



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    • Can I upgrade my WebIDQ subscription plan?

      If you would like to upgrade your WebIDQ subscription plan, this can be done anytime. For upgrading, please use your exisiting mybiocrates account and go to the webshop. For example, if you want to upgrade from basic to core: When upgrading, you'll ...
    • What happens after my subscription is expired?

      QMDB After expiration of the subscription access will not be possible anymore. After some time of inactivity the account will be marked for deletion. WebIDQ For 30 days, a read-only mode will be activated with following impact to the service WebIDQ ...
    • How to reedem the voucher code?

      WebIDQ voucher activation To activate a WebIDQ subscription, please follow this procedure. Activate WebIDQ Login to your mybiocrates account and go to the biocrates web shop > redeem voucher. Every organization is unique and must be registered only ...
    • Can I add mutiple users from my organization in WebIDQ?

      WebIDQ is a multi user application. The total amount of users who can access the software concurrently depends on the subscription plan. Please lookup the details on the product detail pages.
    • Change OP of kit plate

      If another OP was linked with a kit plate in WebIDQ than required for the used mass spectrometer system, the OP may be changed after running a kit. An example is given for the platform SCIEX 5500+ and the Quant 500 kit. – The OP for SCIEX 6500+ was ...